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Wifi calling not working with iPhone and Toob

NH53
Level 1: Joiner
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Registered:

I have an iPhone 14, a Toob internet connection and a pay monthly O2 SIM-only contract. I previously used WiFi calling on Vodafone via Virgin Media before switching both providers and that worked fine, and I think it may sometimes have worked on the present setup but at the moment it never does; the phone shows the network as "O2 WiFi Call", but if I try to make a phone call I just get silence. Other internet functionality works perfectly well over that connection. I have tried restarting the phone and disabling IPv6 on the router, but neither makes any difference. I'm not sure whether SMS uses WiFi calling or not, but I am certainly able to receive SMS messages when WiFi calling is enabled. Any suggestions on how to fix this would be greatly appreciated.

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madasaf1sh
Level 78: King of Kings
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@NH53 

 

You need to speak to Toob, as it sounds like they are blocking traffic to o2's Wifi Calling service. 

Also check they are doing something silly with NAT..

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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