Tried three times to migrate a PAG number under my account to a new PM also under my account. I've spoken with the overseas live chat team and they're laughable as to the customer service they provide. They simply ignore what you've said to them multiple times.
Only a few weeks ago they told me it was impossible to add an existing PAG number to my main account, even after phoning up and talking to a real-life person. After asking to be put through to a UK representative they hung up!
So now I've tried migrating this number to a new PM sim and it's failed three times, no one can even tell me why it's failed and to try migrating the number again (definition of insanity!) If I have to go through this poor service and hassle in order to get my family all under the same O2 account I might as well cancel everything and simply go to another provider which can provide better service.
If anyone has any inside information as to why a migration keeps failing please let me know
