Sim Swap.

[ElGordo]

Hi, I received my new phone and Sim recently.  I have no service on my old device so i am unable to make calls or receive texts so i am unable to ring 202 or receive texts from O2 to verify my account details to make the Sim swap. what do i do? I have been on to my O2 but to start the process i have to give a 6 digit code but i cant get it because my device has no service!?

[Bambino · Accepted solution]

@ElGordo Easiest way would be to call into an O2 store, if you have one nearby, and they'll do the swap for you. Be sure to bring identification with you.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255 using Skype: Guide: A Guide to Skype