@Mark61
If a new sim was ordered with the change the old sim would have been disconnected.
The new sim will arrive ready to use.
If not, check guide here Guide: Is the network down for me or everyone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
