Solved: Roaming

TS9 · ‎26-07-2023

Currently in Greece and my phone doesn’t work. Can’t call or get any mobile data coverage. Can someone help me? Roaming in Greece is free and nothing on the O2 information says I need to do anything to activate roaming. I’m on a pay monthly contract.

MI5 · ‎26-07-2023

@TS9

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings

You may need 4g calling to be on.
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-07-2023

@TS9

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings

You may need 4g calling to be on.
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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No signal or data