Roaming in Ireland getting data only

[Patricia1066]

I am on Pay Monthly O2 contract, and usually the iPhone automatically transfers to 3 and I get voice text and data. 

Today it transferred to 03Ireland, and I have a good data but no calls or texts. 

The APN perhaps needs to be changed? 

idata.o2.co.uk

Vertigo

[MI5 · Accepted solution]

@Patricia1066 

You can message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Patricia1066]

I have been in touch via fb messenger, and the reason I have been restricted is because I asked for a bar on premium and international numbers. I forgot that I need to lift it when I travel in Europe. 
There is no way to separate the two apparently. 

[pgn]

@Patricia1066 The list of Bars is here Guide: O2 BARs and ditto for Spend Caps Guide: Spend Caps & Charge to Mobile on O2 - in case you find it useful to tell O2 what one you need and which one they should remove.

[Patricia1066]

Thanks @pgn o2 said that is not possible to have premium bar separately, but I have asked again on messenger. 

[pgn]

The table in the BARs guide above indicates it should be possible to have one without the other.  Good luck! 

[Patricia1066]

I have been told that the premium bar is in place, no international. 
I’m going to Sicily soon so I’ll see if I get connections to uk. 
Thanks to all who commented and gave advice

[pgn]

Buon viaggio, @Patricia1066 😎