Phone theft replacement sim and blocks

[Distraught]

My daughters phone was stolen 6 days ago. She reported it stolen within an hour or so to 02. We were given a replacement sim which we’ve put in her previous phone. We had no signal after 24 hours so went back to store. They said they were removing blocks (grps and two way block) which were still on the number. 24 hours later still no signal. I’ve now been back to the store every 24 hours - so 5 visits now. Still no signal. What can we do to get the signal back?

[MI5 · Accepted solution]

@Distraught 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[Cleoriff]

@Distraught 

Have you tried rebooting the phone (turning off and on again?)

Otherwise call O2 using any number in this guide Guide: Coronavirus Community Help and Support 

or use social media

 message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Distraught]

Yes, rebooting every couple of hours