Solved: Phone not registered to a network

kmc · ‎26-07-2020

setting up my new phone and sim. Have transferred all contacts, apps etc but when I try to make a call, on either my old or new phone, both say phone not registered to a network. How long should it take for my new sim to activate and does it mean I cannot use my old phone/sim why this is happening?

MI5 · ‎26-07-2020

@kmc

If your old SIM isn't working too it means a transfer has started.

You need to keep rebooting your new phone.

If it won't come online after a few hours, you need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-07-2020

@kmc

If your old SIM isn't working too it means a transfer has started.

You need to keep rebooting your new phone.

If it won't come online after a few hours, you need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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