Phone call from O2

[Julie30]

I’ve just had a man named David call me,telling me about 5g and saying he is from 02,offering as I’ve been such a loyal customer over16years, 

5g at no extra cost to me,think he’s going to through a phone in too!watch the catch,he asked me via sending me an email,to sign into my acc with o2,I said can you phone back later as i have no wifi at the moment,so got him off the phone,checking my email it was a reset password email,so I came out of that and went in via my 02app,which told me my password had expired and went through how to change it text messages stated do give any body this code and that,done it,he’s phoning back at 4pm,do I tell him to sling his hook,or let him talk?no mention of freebie’s for us loyal customer on my 02!

[Cleoriff · Accepted solution]

@Julie30 

It's a scam.

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

You can also reach O2 via social media

Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Enlli]

It is a very well known scam and they are looking to take over your account.

As long as you have not given any personal information you will be OK

Block the number and forward it to 7726

Have a look through the following

Phishing, Smishing & Scams. Latest info & advice. 

Guide: A Guide to Deal with Spam/Scam Calls and Text