@Sophielou
It is an agreement with O2 to either defer payments or pay smaller amounts until your bill is cleared.
You need to do this through the payment management team.
You can call directly to O2 payment management team on 08005884213.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
