05-01-2021 18:40 - last edited on 13-01-2021 17:26 by Martin-O2
05-01-2021 18:41
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Or is there anything we can help with?
05-01-2021 18:42
05-01-2021 18:47
05-01-2021 18:47