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You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Or is there anything we can help with?
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They won't speak to you on here
Do you have a question we can try to help
Do you have a question we can try to help
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@MT2 Is this something to do with your account? If so, the O2 online advisors can be tagged to contact you, but not if you're going to use foul language.
