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O2 SA - compatible device but SIM too old?

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lot1040
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‎27-09-2024 13:13 - edited ‎27-09-2024 13:14

‎27-09-2024 13:13 - edited ‎27-09-2024 13:14

I'm writing this here because I honestly can't find a way to get in touch with O2 that doesn't involve calling or an AI bot. How do I get a new SIM sent out so I can try O2 SA? The SIM is currently in a Samsung A15 5G but there's no option to enable it.

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MI5
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on ‎27-09-2024 13:18

on ‎27-09-2024 13:18

@lot1040 

You need a new physical sim. Not working with esim yet IIRC.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

But, your old sim will be disconnected immediately the order is placed.

To avoid this, go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
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Registered:

on ‎27-09-2024 13:18

on ‎27-09-2024 13:18

@lot1040 

You need a new physical sim. Not working with esim yet IIRC.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

But, your old sim will be disconnected immediately the order is placed.

To avoid this, go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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lot1040
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on ‎27-09-2024 13:44

on ‎27-09-2024 13:44

OK, that sounds reasonable! I'm not too far from an O2 store so that sounds like the best option. Thanks

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