O2/Birgin

[Nanny2222]

I have reached the end of my contract, so started a new O2 contract through a third party. Number transferred, bills received, no problems. Or so I thought……

I cannot log into my account or use the app because my number is already in use. I have call O2 Customer Support and been told that my email address is in use with Virgin, who I am not a customer of, so I need a new email address. 

I explained that I only use MY email address and they need to resolve it as it is their merger which has caused problems. 

As they merged ages ago why am I getting problems now?

Seems ridiculous to me. I have asked for this to be escalated as I’m not happy. 

[MI5]

@Nanny2222 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[Nanny2222]

Thanks. I’ve tried by phone, are these methods any better?  

[MI5]

Keep trying by any method @Nanny2222