Being an existing customer of O2, took an additional contract for my wife and gave the PAC & the number I wish to port on the NEW contract at the time of purchase.
The new phone and sim arrived, I put the sim in the new phone and waited for the SIM to be activated. After 5 days of getting the "This SIM is not provisioned" message on the new SIM, called customer service from my own O2 number (let's call it "OWN"). Customer service very happily said it will be resolved and asked me for the number that I wish to port (let's call it "NEW") and took the PAC as well. A day later my OWN number gets switched with the NEW number on my SIM and OWN number is no longer active !!!
I have had my OWN number for the last 18 years and used at several places related to bank and businesses. I just can lose it!! Called customer service several times..and was told I could only keep either the OWN or NEW number but not both!
I cannot accept this, as both of our numbers have been in use for the last 18 yrs.
How difficult is it to put a number on a new contract ???
Been without a phone number for the last 5 days.. without many business partners not being able to call and customers not being able to reach me. It is impacting my business now.
I am told i will get a call from Manager to resolve this within 24Hrs but haven't had any call from any manager. Is this the kind of experience I should get for a mistake that the customer service person did ?
Why should I pay for the loss of business because of someone else's mistake?
I would like this issue resolved ASAP.
