cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving text messages

SarahP2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm trying to receive One Time Pins via text message and I'm not receiving them... from different sources...  Any ideas as to why?

Message 1 of 4
563 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 153403 Posts
  • 653 Topics
  • 29302 Solutions
Registered:

@SarahP2 

We're seeing a lot of this recently so can only assume an issue with O2 somewhere.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
558 Views

Oxonian
Level 39: Midshipman
  • 14369 Posts
  • 374 Topics
  • 38 Solutions
Registered:
Message 3 of 4
529 Views

MI5
Level 94: Supreme
  • 153403 Posts
  • 653 Topics
  • 29302 Solutions
Registered:

@SarahP2 

If you have recently ported your number to O2 the files for OTP's may have been missed.

O2 can check that for you also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
527 Views