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Not receiving text messages

SarahP2
Level 1: Joiner
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on ‎11-12-2023 10:49

on ‎11-12-2023 10:49

I'm trying to receive One Time Pins via text message and I'm not receiving them... from different sources...  Any ideas as to why?

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MI5
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on ‎11-12-2023 10:57

on ‎11-12-2023 10:57

@SarahP2 

We're seeing a lot of this recently so can only assume an issue with O2 somewhere.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎11-12-2023 19:45

on ‎11-12-2023 19:45

@SarahP2 

 

Does anything in Guide: Text Message Tips (not sent or received) help you ?

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MI5
Level 94: Supreme
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on ‎11-12-2023 20:01

on ‎11-12-2023 20:01

@SarahP2 

If you have recently ported your number to O2 the files for OTP's may have been missed.

O2 can check that for you also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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