Not able to send SMS

ADB57 · ‎15-08-2024

I ported my SIM from Vodafone to O2 many years ago, and have not had any issues sending text messages. Earlier this year, I got a Samsung A14 phone, Android version 14, and I am unable to send any texts. I gather it has something to do with the fact that the SIM was ported. Can this be resolved, or is it a case of getting a new SIM with a totally different number?

Enlli · ‎15-08-2024

If it has been happily working for some time and then happened with the change of handset then it may be a setting on the phone.

Have a look at this guide first

Guide: Text Message Tips (not sent or received)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎15-08-2024

@ADB57

Check RCS settings in the message app or download Google messages from Play store and try that.

Samsung stock message app has known bugs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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