New phone not receiving all calls

[Panting]

New contract with O2 and new phone in March.

Previously had contract with Virgin/O2.

Since March some of my contacts are unable to ring me? They are on the same network.

Endless calls to O2 and visits to O2 shop but unable to solve the problem???

[Cleoriff]

@Panting 

I'll ask @O2Emma to help you. She's will send you a private message so check the envelope icon at the top right side of the page.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

Hi @Panting I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Emma x