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New phone data issue

iFairyx
Level 1: Joiner
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Hi there,

 

I'm not sure if this is the right forum but here goes.

 

I've got a new phone and I'm keeping my old number - both phones are o2.

I'm waiting for my number to transfer over but my new phone doesn't seem to have data despite being on an unlimited contract.

 

Please can someone help

Thanks

Kirsty

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MI5
Level 94: Supreme
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@iFairyx Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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@iFairyx Have you put your old sim in your new phone or have you done a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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iFairyx
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Erm I think I've done a sim swap - the new phone is also a new contract so I put the new sim in, then got out of my old contract and switched the numbers over (which should be completed on monday)

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Bambino
Level 85: Esteemed
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@iFairyx Did you follow the instructions in the sim swap guide posted above? If you're still having difficulty and your sim hasn't swapped by Monday, call into an O2 store if you have one nearby and they will do the swap for you. Be sure to bring identification with you.

I DO NOT WORK FOR O2



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