on 24-04-2020 16:11
Hi. I really hope someone can help. I am a new O2 customer and now have a pac code from Vodafone to enable me to keep my mobile number. I have attempted to fill in the O2 "online form" in the "How to Keep Your Number" tab a total of 8 times now with what I believe is all of the correct information.
Evrytime I click send I get an error message "Oops. Something went wrong".
It is incredibly frustrating as the "chat" service has been suspended becaquse of the current crisis, the customer services telephone number cuts me off at the end of the automated menu every time and there does not appear to be an email address to ask for help.
So I appear to hsave no options to get help from O2 and no way to get my number ported. Can anyone help or advise?
Many thanks.
on 24-04-2020 16:15
on 24-04-2020 16:15
on 24-04-2020 16:16
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 24-04-2020 16:28
on 24-04-2020 16:28
Thanks KingAmo.
That's much appreciated. I will perservere and maybe try some of the alernative phone numbers if no success.
on 24-04-2020 16:31
on 24-04-2020 16:31
Yes gmarkj, that is the link I have been using. Will try and perservere with getting through to customer services. Many thanks.