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How does the app work with 2 O2 Sims?

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Monty211
Level 1: Joiner
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on ‎26-05-2023 18:46

on ‎26-05-2023 18:46

How does the app work with 2 O2 Sims

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MI5
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on ‎26-05-2023 18:53

on ‎26-05-2023 18:53

@Monty211 

Currently you have one MyO2 per sim.

Merging used to be possible but has been suspended whilst customers are moved to a new billing platform and whilst all Virgin customers are switched to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎26-05-2023 18:53

on ‎26-05-2023 18:53

@Monty211 

Currently you have one MyO2 per sim.

Merging used to be possible but has been suspended whilst customers are moved to a new billing platform and whilst all Virgin customers are switched to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎26-05-2023 19:21

on ‎26-05-2023 19:21

If you are on the original MyO2, not the new 360, here is where the option is hidden, @Monty211 

https://community.o2.co.uk/t5/New-to-O2/One-account-for-multiple-numbers/m-p/1621536/highlight/true#...

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
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on ‎26-05-2023 20:10

on ‎26-05-2023 20:10

Option has always been there but will return an error if attempted now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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