How do I get O2 to send me a SIM for my Samsung Galaxy Core Prime? I don't think it takes a Nano SIM

[andi]

Just changed my tariff after being with O2 since, well, 2012 at least.  Not able to get anything from your automated services and this lack of human contact is infuriating.  I can't even speak to someone to make a complaint about your complete lack of human contact!  Your website insists on sending me a Nano SIM but as I have a Samsung Galaxy Core Prime I think this may be incompatible - is there anyway of ordering a different SIM size? Please don't say ring up customer services as I have already been on their line for hours stuck in an AI driven digital hell.  

[O2Ellie]

Thanks for the tag @gmarkj 😊

@andi I will private message you now and we can discuss this some more.