cancel
Showing results for 
Search instead for 
Did you mean: 

Google Assistant not sending SMS - Huawei Y7 (2019)

Rodster
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi folks

 

My mum who is blind, relies on Google Asst and for the most part it is excellent.

 

She has an unlocked Huawei Y7 2019 and has just started a new contract with O2 after coming from EE.

 

I have updated everything i can think of from a software pov, but i have a feeling that there is an issue with her APN config, but for the life of me i cant remember how to adjust it.

Im sure its mobile.o2.co.uk as default.

 

anyway, she asks google to create a text and send to me, it creates, verifies recipient and sends, within a second she recieves a message stating 'sorry but the sms is not configured correctly'

If i send a text manually its no issue, but as she is blind she cannot do this manually.

 

When on EE, this was not an issue - hence why i think its an O2 config issue and not a google issue wink

 

Can anyone give me step by step 'idiots guide' please?

 

many thanks in advance

 

Rodster

Message 1 of 21
2,817 Views
20 REPLIES 20

MI5
Level 94: Supreme
  • 151819 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

You're welcome @Rodster 

Best wishes and stay safe mate thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 21 of 21
265 Views