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Fraud - Please help

Dan31
Level 1: Joiner
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Hello, I have called customer support a number of times and I keep getting cut off when I mention fraud, or someone will start to help and I get transferred to someone else (as just happened a few minutes ago) and I have to start again.

 

I have also been emailing O2FraudTeam@o2.com and I’ve only received one reply back asking for more info, which I’ve provided but nothing else back from them.

 

A hard search has been done in my name and I need it removing from my credit file. O2 have already done this on behalf of Tesco mobile and closed an account down, which was straight forward, but it seems more difficult direct with O2.

 

Could someone reach out to me so I can get this sorted please?

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MI5
Level 94: Supreme
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@Dan31 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@Dan31 If you suspect there's been fraudulent activity regarding your account, don't just leave it to O2. Contact the police: https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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Dan31
Level 1: Joiner
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Thanks, I’ve logged with actionfraud as well but also contacting the relevant companies.

 

Tesco mobile and ID mobile we’re so easy to get in touch with and get it sorted, I’ve contacted o2 via Instagram as well

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