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Fold6 issue

Paul820
Level 3: Thinker
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I'm one of the users who are having issues with the fold6, I'll post the links to my posts on Reddit...

 

https://www.reddit.com/r/GalaxyFold/s/4xI4AZteDk

 

https://www.reddit.com/r/GalaxyFold/s/DiDMQZWQ2V

 

There are other users who have posts about this issue on Reddit too, Samsung put out a statement about using unofficial chargers and that is what causes the paint to flake off (sounds ridiculous to me) but I'm using a Samsung official charger, I'm just wondering what sort of action can I take with O2 about this seeing as the device is through a contract with them. I'm waiting on a Samsung rep to call me, after discussing this with them a couple of days ago, they have until later this evening to do that.

 

Link to Samsung statement - https://www.samsung.com/africa_en/support/mobile-devices/third-party-products-causing-paint-to-peel-...

 

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Paul820
Level 3: Thinker
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I have sent an email to O2 complaints review service.

 

Samsung should be ashamed of themselves for trying to dodge responsibility on this.

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MI5
Level 94: Supreme
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@Paul820 

Both O2 and Samsung use the same service centres so O2 will do whatever Samsung approve as far as warranty is concerned, or charge the same rate as Samsung for a repair.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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