On 24/8/22 I tried to purchase two lines from Mobile Phones Direct - both went through immediately. I rang Mobile Phones Direct on Tuesday 30/08/22 to question why the second phone had not been delivered. I was advised to contact yourselves quoting the ref to work out what had gone wrong.
My credit rating was checked and found to be excellent, I had confirmation from O2 Credit Referrals Team via email that I could go ahead and take out the second phone.
I again went through to Mobile Phones Direct, Saturday 3/9/22 to get the phone. I have again been referred to O2 Credit Referrals and the contract for some unknown reason declined.
I am angry, anxious, stressed and confused over the rationale by O2. This has now affected my credit rating through no fault on my own.
This will need to be dealt with as agreed with your customer service representative at O2 on the phone this afternoon.
I have asked for an urgent phone call and response from management at O2 regarding this case, detailing the rationale and the steps they will take immediately to rectify the issues caused.
I spent 5 hours on the phone and online trying to solve the problem which O2 caused yesterday between O2 and Mobile Phones Direct. Mobile Phones Direct have confirmed that this mess is directly attributable to O2.
O2 online supervisor yesterday said the reason it may have been cancelled is that I can’t have two phones on the same email address.
Anyone have any ideas where to go next? Shambles of a team and organisation.
