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bars on account

ell123
Level 1: Joiner
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‎24-06-2024 14:57 - edited ‎24-06-2024 14:58

‎24-06-2024 14:57 - edited ‎24-06-2024 14:58

Hello I have bars on my account due to an mistaken unpaid bill. o2 set my monthly bill at £1099 when this was the charge of the phone- my monthly bill is £58!! I have been told by 3 members of the o2 team to ignore this message as they can see I do not owe any money. I have today lost all signal and data. I have spoken to 3 more members of the team who can see my account actually has £90.63 credit- so I have overpaid for a phone I can not use. the suggestion I got was wait until my next bill and it MIGHT sort itself out- so for the next 11 days at least I have no phone- which I have overpaid before. I am extremely disappointed and unsatisfied with how o2 have handled this situation, how can I get actual help and speak to someone higher? 

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MI5
Level 94: Supreme
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on ‎24-06-2024 15:15

on ‎24-06-2024 15:15

@ell123 

Contact guide here Guide: How to find help & contact O2 

Try the UK based social media teams.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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