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Call issues

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Xarpi
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on ‎09-10-2023 11:41

on ‎09-10-2023 11:41

I'm currently in Europe and can't receive or make calls. My roaming is switch on. 

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MI5
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on ‎09-10-2023 11:56

on ‎09-10-2023 11:56

@Xarpi 

Some more things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Enlli
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‎09-10-2023 11:44 - edited ‎09-10-2023 11:45

‎09-10-2023 11:44 - edited ‎09-10-2023 11:45

Where about? 

Some countries have closed 3G and require 4G Calling to make and receive calls

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Xarpi
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on ‎09-10-2023 11:45

on ‎09-10-2023 11:45

Spain

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Enlli
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on ‎09-10-2023 11:50

on ‎09-10-2023 11:50

Then that should be OK.

Have you tried manually selecting a different network

Also if iPhone change the APN to mobile.o2.co.uk

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎09-10-2023 11:56

on ‎09-10-2023 11:56

@Xarpi 

Some more things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Xarpi
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on ‎09-10-2023 12:08

on ‎09-10-2023 12:08

Thank for your feed, unfortunately was. to successful. Will try calling O2 social media. Thanks 

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Xarpi
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on ‎09-10-2023 12:15

on ‎09-10-2023 12:15

Yes I did, no luck there. Thanks 

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