Solved: Biometrics

Tally_D · ‎03-06-2020

hi,

Since the last update to my o2 app,I have lost the option to login using biometrics I have to keep putting pin in.

In settings there's no biometric option available anymore ?!

MI5 · ‎03-06-2020

A couple of other customers have reported the same issue so must be a bug in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

KingAmo · ‎03-06-2020

@Tally_D

I am using my fingerprints to login fine. I have no issue. Maybe it might be an issue at your end. I'm not sure but have you allowed your app to use your biometrics to login?

If you haven't try checking that. Go to settings, then permission. Try and see if you can sort it out there.

Tally_D · ‎03-06-2020

Tally_D · ‎03-06-2020

that's AFTER a reinstall !

MI5 · ‎03-06-2020

@Tally_D

A couple of other customers have reported the same issue so must be a bug in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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