Apple watch cellular stuck on Activating

[gibtti]

Hi there,

Anyone have any pointers on how to actually get this sorted?

I've spoken to 202 umpteen times, been to both o2 and Apple stores in person, am constantly back and forth with the Social Media team - but 2 months down the line am no further forward.

I was initially given an SR number then an INC number and CIT number all with a promise of resolving within 7 working days, but as of today all the Social Media team can tell me is they don't have an update for me.

Aaaarrrgh!

I'm tearing my hair out in frustration at how bad the customer experience has been for me - and from reading this forum I'm not alone.

[Dave-O2]

Thanks for bringing this to my attention @gmarkj and I'm happy to hear this has now been sorted for you @gibtti 

I'll update the Apple Watch activation guide shortly 👍

[Dave-O2]

Just as an FYI @gmarkj 

I've added this point to the FAQ section, this can be seen below ↘️

[gmarkj]

Nice one @Dave-O2 . Thank you!

[Cleoriff]

Excellent @Dave-O2!

[pgn]

Brilliant revision, one from an unexpected angle that could impact onboarding a watch to an existing O2 contract.

[jonsie]

This is I think a major step in resolving the activating issue experienced by so many

This along with deleting any previous watch plans should fix most watch connection problems