Apple Watch Error Code 14

[A_bott]

Hi,

I am getting an Error code 14 when trying to set up mobile data on my Apple Watch. I have tried calling 202 they told me to rest my Watch and try again, this didn't work. I've been in store, they gave me a  new SIM card but still having the same issue.

I believe some people have had this resolved on here with an esim reset?

Please can someone help me with this?

Thanks in advanced.

Andy

[Cleoriff]

@A_bott 

I'll tag one of the advisors @O2Georgina who is on at 8am tomorrow.

[O2Georgina]

Thanks for the tag @Cleoriff 

@A_bott  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina xx

[Samueljr]

Hi, I am having the same problem can I get some support please? 

[Cleoriff]

@SamueljrI'll tag @O2Sarah- who's on at 8am.  Watch out for a private message from her.

[Samueljr]

thank you so much I hate to think I've bricked my watch 

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Samueljr I will send you a private message so we can look into this. 

[Cleoriff]

Thnks @O2Sarah- xx