Apple Watch Data Issue - Anyone been able to get it to work?

[Anonymous]

From the volume of posts, (myself included) there seems to be an issue at O2 setting up mobile data to Apple watches.

Oops error codes, then stuck on activating.

The O2 folks here have been great getting past the errors, but days of ‘O2 Activating’ with no estimated fix time is worrying. No official announcements or communications!

Is there anyone here who’ve actually managed to set up their mobile data plan on a watch bought in the last few weeks, or is it a complete shutout?

[pgn]

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@Anonymous wrote:

@pgn 

Fair enough. Until enough people complain it won’t register on VMO2 senior leadership whatsoever. Frontline / store folk must be having a mare.

Personally I can return  / replace the Watch hassle free up until Thursday, (I’m one of the lucky ones).

I want to keep it, but the only other tech I’ve owned that has caused more stress is a wireless printer.

Whilst completely unscientific, no success stories here still

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Well I beg to differ on the Success stories, @Anonymous - take a read of this: https://community.o2.co.uk/t5/Pay-Monthly/Error-code-15-Apple-Watch-Ultra/m-p/1632081/highlight/true#M259865

And you too @Jyotida 

And by all means, use the link above to get the formal complaint going - Resolver, about two-thirds way down the page, works pretty well.

[madasaf1sh]

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@Anonymous wrote:

@madasaf1sh 

Appreciate the feedback.

However, I didn’t buy the watch from Apple, was direct from O2, so can only direct to them.
You have been more forthcoming than O2 and seem to be in a privileged position on information. Please can you update on eta on fix. Thanks

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Apple keep information like that close to their chest, and to be honest it was ad hoc question to them during a CBR

I wont be chasing them for information I am sorry to say, as we are not a Carrier customer, and we buy absolutely 0 apple watches (no one in enterprises want them  for some reason).

[Anonymous]

@madasaf1sh  
OK, thanks for your insight.

[Anonymous]

Hundreds of messages over the last few weeks, no remedy, no official announcement.

Happy for the ‘Millions’ of customers unaffected. but what of those that are?

What do you think may be said in regret?

[Anonymous]

@madasaf1sh  Happy with this?

“And to be honest it doesnt affect that many people out of the many millions of customer that o2 have”

shallwe just ignore them then?

[Anonymous]

Bedtime for me now. I’ll prob try and chat to the folk I know at O2 HO tomorrow. I hate going to Slough.

Probably get told off for antagonising people again, sigh. Not giving up though.

This entire situation is wrong. X

[jonsie]

Go for it @Anonymous 

It's way past time that this was sorted out

There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue

Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages

I truly wish you the best of luck and hope your particular issue is fixed asap

[Cleoriff]

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@jonsie wrote:

Go for it @Anonymous 

It's way past time that this was sorted out

There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue

Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages

I truly wish you the best of luck and hope your particular issue is fixed asap

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Well you and I have been here a long time @jonsie and I can't think of ONE issue which has gone on as long as this one. (and still remains unsolved)

[gmarkj]

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@Cleoriff wrote:

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@jonsie wrote:

Go for it @Anonymous 

It's way past time that this was sorted out

There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue

Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages

I truly wish you the best of luck and hope your particular issue is fixed asap

---

Well you and I have been here a long time @jonsie and I can't think of ONE issue which has gone on as long as this one. (and still remains unsolved)

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o2 stock system & next day delivery @Cleoriff ?

[Cleoriff]

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@gmarkj wrote:

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@Cleoriff wrote:

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@jonsie wrote:

Go for it @Anonymous 

It's way past time that this was sorted out

There must be hundreds of customers totally frustrated with O2's incompetence in rectifying this issue

Probably 25% of the posts we see on here are related to watch connection problems with various 'error' messages

I truly wish you the best of luck and hope your particular issue is fixed asap

---

Well you and I have been here a long time @jonsie and I can't think of ONE issue which has gone on as long as this one. (and still remains unsolved)

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o2 stock system & next day delivery @Cleoriff ?

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Yes, there is that @gmarkj but really I'm talking about a technical issue.