Alcatel dongle overheating

[Kat9]

Hi, new to O2, we have been using the dongle for a couple of weeks but today it seems to have a problem. Every 5-10 minutes it just stops working & I have to keep turning it on and off repeatedly before a signal reappears. It feels incredibly hot when I touch the battery. Seems like a faulty device - thoughts & suggstions much appreciated, thanks

[Enlli]

Well there is no way a dongle should get hot. Turning itself off will probably be a safety cut off 

I would go with faulty unit

[Kat9]

Thanks, I agree. Any suggestions how best to report this?

[Enlli · Accepted solution]

Best to contact O2 if it came from them

Try Social Media if that works for you

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.