Solved: Alcatel dongle overheating

Kat9 · ‎12-11-2022

Hi, new to O2, we have been using the dongle for a couple of weeks but today it seems to have a problem. Every 5-10 minutes it just stops working & I have to keep turning it on and off repeatedly before a signal reappears. It feels incredibly hot when I touch the battery. Seems like a faulty device - thoughts & suggstions much appreciated, thanks

Enlli · ‎13-11-2022

Best to contact O2 if it came from them

Try Social Media if that works for you

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎12-11-2022

Well there is no way a dongle should get hot. Turning itself off will probably be a safety cut off

I would go with faulty unit

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Kat9 · ‎13-11-2022

Thanks, I agree. Any suggestions how best to report this?

Enlli · ‎13-11-2022

Best to contact O2 if it came from them

Try Social Media if that works for you

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Alcatel dongle overheating

eSIM - new customer

Unable to add a new payments card for rolling plan

Keeping Number For New O2 Contract?

Could process payment

No order confirmation, no refund.