Abroad

[DavidTalbot]

Can I use my phone in Indonesia 

[pgn · Accepted solution]

If you are Pay Monthly, you will need to get the O2 TRAVEL bolt-on before you go, and will be charge £6 for any day that you use your phone to make or receive calls or to send SMS or connect to local Data servicers apart from WiFi, @DavidTalbot 

Link here to check, or to find out what happens if you are PAYG.

https://www.o2.co.uk/international/using-your-phone-abroad

Good luck.

[fetska]

I am in Indonesia and have the travel bolt on.  For some reason whenever I try to make ANY call, I get the dreaded 'Call failed' three beeps before it disconnects.  Tearing my hair out here - any ideas?? 

[Bambino]

@fetska Try doing a manual search for a different network than the one you're connected to.

[fetska]

Thank you Bambino.  Tried that but no joy.  It's a weird one because when I make the call, there is a clear 4G symbol in the top right, but that disappears as soon as I hit the call button.  Maybe that happens every time I make a call and I've never noticed but this is driving me nuts.  

[Enlli]

Do you have 4G Calling enabled? Sounds like the Indonesian networks may have shut down 3G in that area.

Without 4G Calling the phone drops to 3G to place a call

[fetska]

Yes I do.  In fact there isn't an option for 3G calling - it's 4G or 5G from what I can see.  I managed to receive a call but not make one.  

The irritation is my efforts to contact O2 via the chat messenger failed - and I obviously can't call customer services.  Modern Life is Rubbish.

[Bambino]

@fetska Download Skype Guide: A Guide to Skype to call O2 customer service free on +44800 032 1402 

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