on saturday i had a problem with o2 top-up not crediting my wifes phone after the £15 was taken from my account. I used the on line top-up using my card.
the bank has confirmed o2 definately took the money with a transaction id and i have an email reciept from o2 also with a transaction id and my wife recieved a text confirming the top up, but still no credit on the phone!
wasted 2 hours of phone calls, of which were 4 different phone calls to o2 and go no where, manager was to call me back saturday but didnt bother.
O2 claim to have no record of the transaction and after explaining the above more times than i can count just kept repeating the same useless statement.
The attitude of o2 "customers service" advisors and the way they talk to customers is absolutely appalling, this is only the second time ive had to deal with them and my conclusion is they are the most incompetent and unproffesional i have ever dealt with. i have a contract with o2 as well and have been for around 7 years which will definately stop at the end of the contract, which luckily for me ends in febuary. phone service has alwayt been mediocre, and mobile internet poor at best IF i can get a signal so im looking foreward to trying a new provider.
I now need to submit a form to my bank to claim the money back, advised by my bank.
my wife has ordered a new sim from talk talk.
good luck o2, with all the bad feed back ive read from other customers you will need it!
