Solved: upgrade problem

Anonymous · ‎20-05-2013

Am loyal customer trying to upgrade, am eligible today. Followed online upgrading process to checkout, input upgrade code from Txt and get this message in browser

Getting this message : you dont have permission to access/upgrade/checkout/ on this server. Apache Server at upgrade.o2.co.uk Port 443

Anonymous · ‎20-05-2013

Alternatively you could pop-in to your local store tomorrow - they will deal with it on the spot!

View solution in original post

perksie · ‎20-05-2013

I would ring them on 202.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎20-05-2013

Alternatively you could pop-in to your local store tomorrow - they will deal with it on the spot!

jonsie · ‎20-05-2013

The website is very user unfriendly.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎20-05-2013

It seems to be getting worse instead of better, the only solution to most problems now is "call O2" because the web site is seriously unreliable and unstable.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎20-05-2013

Which probably goes part way towards explaining the long call waiting times.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-05-2013

I thought they were supposed to be improving the website not making it worse!

jonsie · ‎21-05-2013

Until O2 put the time and resources into maintenance and employ proper web designers, the website will remain a mixture of broken and non functioning links.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎21-05-2013

Speaking of getting worse, has anybody had trouble staying logged in. It's booting me out every 2 minutes

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