trouble cancelling

[Anonymous]

back in November my contract was due to end and I decided I did not want to renew so I went online and after about an hour of 02 trying to get me to have a new contract actually got it that I didn't want to stay with them. I asked for the puk code too so I could keep my number for the new phone I wanted with  a better deal. I received the code and a couple days later contacted the new provider with the puk code. Had a confirmation email. It wasn't until today I received an email telling me my bill was ready. I checked it was for the account I cancelled in November. I went online chat and asked them to deal with it and asked for the chat from the last adviser showing I had cancelled the account and at the same time asking for the code. What a nightmare, they are saying the account wasn't cancelled and is still active. I asked them to check the older advisers conversation which they said they has and when I asked for a copy they would not send it to me. I'm sure these advisers don't know what they are doing because they are saying I have to give another 30 days notice.. Not sure what else to do to get through that the account was ended and should not exsist anymore?

[Anonymous]

I hope this gets sorted for you reasonably.

This process is meant to happen seamlessly !

I assume you were not aware fully of how the process worked ,and assumed some form of interim period existed between the swap.

Ie temporary mobile number while the Port processes.

As said speak to CS on 202 or From a landline 0844 809 0202 > 5p / min as your initial contact to them should be on your account notes ,and then you can again ask for the PAC CODE to give to your new provider.

Good luck.