Solved: text message downloads

ortho1 · ‎09-03-2018

i have been sent a text message which needs downloaded but my phone keeps saying unale to download. How do i retrieve the message

MI5 · ‎09-03-2018

You need to turn on your mobile data and had at least a 3g connection.
MMS messages cannot be downloaded on wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-03-2018

You need to turn on your mobile data and had at least a 3g connection.
MMS messages cannot be downloaded on wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ortho1 · ‎09-03-2018

thank you

MI5 · ‎09-03-2018

Best of luck.
Let us know if it works for you please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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