swapmy sim

[ferdy]

I have changed over from Virgin - my number is [Personal information removed] and was told that I would not lose my signal after giving O2 a PAC code from Virgin.  I have now lost my signal with my Virgin sim and cannot sign into my account on O2 and have no signal with the O2 sim 

[Cleoriff · Accepted solution]

@ferdy 

It will probably correct itself if you keep rebooting your phone.

If not,

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Cleoriff]

NB: Flagged