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sim swap help

sarah7
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i have a new phone and new sim, can anyone tell me if i text sim swap from my old phone or new phone? ive searched everywhere, even asked o2 live but cant get an answer.

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MI5
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You start the text process from your old sim but you might find the online form easier?
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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Hi @sarah7 here’s the o2 sim swap guide 

 

http://swapmysim.o2.co.uk

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MI5
Level 94: Supreme
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You start the text process from your old sim but you might find the online form easier?
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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sarah7
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hi thank you for the reply, i have read this but it doesnt tell me if i need to text from my old phone with old sim  or from my new phone and new sim 

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sarah7
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thank you for your help, I will do this now
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jonsie
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