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sim card

mark58
Level 1: Joiner
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‎30-03-2020 15:38

‎30-03-2020 15:38

Ive just upgraded to an iPhone 11. I used same number on a new sim card. Why cant I get an O2 signal.

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gmarkj
Level 66: Unequalled
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‎30-03-2020 15:43

‎30-03-2020 15:43

If you upgraded then you should be able to use your old sim card.
Try that and see if it works @mark58

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
Level 86: Prestigious
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‎30-03-2020 15:56

‎30-03-2020 15:56

@mark58  I agree with @gmarkj. If you want to use the new sim you need to swap your details onto it:

https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

I DO NOT WORK FOR O2



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