pay as you go query

[Anonymous]

Hi,

Just wondered if someone could offer some advice please. I use a o2 payasyougo sim in a gsm unit, it doesn't make voice calls but does send texts outbound. Far as I understood from O2 even if you have credit on the sim and the credit goes down via texts it will still be disabled for not making voice calls. Surely texts that are using credit should count as it would appear there is use on the sim....?

can anyone clarify on this as I had 2 different versions of texts only/no voice calls etc ?, just will be a pain if I have to contact customer services in 6 moths time to ask for reactivation even though there will be credit on the sim. I don't have easy access to the sim to just remove it and make a voice call from an old mobile so just appreciate some feed back. I don't want to change to contract as its over the top for my needs and the pay as you go option works perfectly.

Thanks

N

[adamtemp64]

@Anonymous that is why I asked for @toby to get clarification.

It has always been stated in the past txet / chargeable call and 999 day topup to keep sim active if the t&c have been omitted they need revising

[Toby]

Hi choppersrock,

I'll see if I can get some clarification for you on this

Welcome the the community!

[jonsie]

I was also under the impression that it needed to be chargeable calls and not texts that would keep the sim active. Clarification would be good as I have 2 P&G sims that I keep active with chargeable calls.

[Anonymous]

Thanks Toby, it would be good to get it clarified as I have had different stories.

thanks

[Toby]

Hi choppersrock,

I’ve had it confirmed that text messages will not keep the SIM active unfortunately. A call has to made as stated in the T&C’s.

Hope that helps!

[adamtemp64]

@Toby  thanks for the clarification

[jonsie]

Thanks for confirming @Toby 

[Anonymous]

Hi,

I thought I would just follow this as I asked this question back in April....

Thankfully the sim has remained active with no voice calls since I installed into my alarm system... it has made a few text's with a valid credit amount remaining on the sim but as of yet is has not been disconnected so works like a dream  (approx 9 months)

[MI5]

I had always thought that a chargeable call or text would work to keep it active - just remember also to top up at least once every 999 days.