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order in which Bolt ons and bundles are used

Anonymous
Not applicable

on ‎12-10-2015 15:10

on ‎12-10-2015 15:10

OK so I have a big bundle 1gb with 500mb extra under the current 50% extra promotion 

last month I went over my bundle so bought 1gb data (the works 1gb bolt on) I used some of this this up before my anniversary date and currently have 657Mb left

 

a quick balance check and I have

 

500Mb of web data (the 50% extra) expiring 10 Nov @ 11:59 

1014 mb data on my big bundle expiring 11 Nov

657 Mb works bolt on expiring 03 Nov (the remainder of my bolt on) 

 

10Mb has been deducted from the Big bundle, so it seems that any mobile data I use, is coming from my big bundle ( the one with the most remaing time!) rather than the works bolt on that expires earlier.
Surely this should be used from the earliest expiring bundle first (ie the bolt on) otherwise , to use all the data allowances I have paid for I have to use all by 03 November (and buy yet more...) 

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MI5
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on ‎12-10-2015 16:27

on ‎12-10-2015 16:27

I would think the same as you - might be worth a call to CS to check?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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