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[Paul_stuart]

ok so my issue is that my phone has been restricted and i have rung and had it derestricted but now within 24hours it happened again.

i have done everything within my limits to get through to o2 during covid 19 issue wich i understand it makes it hard for o2 to respond to everyone.

but i have rang from my o2 mobile and it cuts you off after talking about fraud.

i have rung off friends and familys phones and the same issue it hangs up.

i have emailed them ad they are replying with use the live chat - which does not work either as it not available on the website.

if anyone can help it would be appriciated as im at my limit and i am wanting leave o2.

even my partner has been able to get through to EE instantly with any issues even during covid19.

[Cleoriff · Accepted solution]

@Paul_stuart  All networks are having the same issues.

Guide: Coronavirus Community Help and Support 

A few more numbers to try

0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[Paul_stuart]

i have tried every number including the numbers you have mentioned.

every time i call any number it is diverted to payment line even whn i have paid my bill 3 days ago this has happened 7-8 times now where i pay my bill and it gets cut off 2-3 days later.

so thank you for the hlp. but i will be leaving o2 as they are useless