on 27-11-2014 02:10
on 27-11-2014 02:10
I`ve done o2 refresh almost 2 months ago - I receive my iphone 6 and after 1.5 hour using it the problems has started. It lost 3G signal and there was no internet connection (only wifi works) - 3 or 4 (can`t remember now) sim swaps - didn`t help, hours spend on the phone and in store with tech support doing settings - didn`t help, finally o2 decidet to send the phone to o2 repair centre - when it comes back after setting update - what a surprise - NO 3G, NO INTERNET. Again phone line and doing settings - every time when I was on the phone with them I was told - o2 account is OK, and phone is OK - so why it still doesn`t work?????!!!! I was even been told by them that the phone should not been send for repair because it is OK. Finally after a month some women on the phone line found some issue in my o2 account and she asked to wait another 5 days and it will be all fine - after 5 days - what a surprise again - no 3G, no Internet, no subscriptions, they offered to send iphone to apple service!!! What for if in the past they said that everything is OK with that phone???!!! - I decided to stop it, had enough - i`m gonna cancel that sh.....t contract today but another funny surprise - I have to pay almost 600 for cancellation because that says contract! I will do that - I just got enough of that irresponsible people.
Be aware people, because they treat their customers like rubbish
Dan...
on 27-11-2014 10:19
on 27-11-2014 10:19
@jonsie wrote:Yes I reckoned way back it was the wrong apn settings and plan but why a guru couldn't sort this out is beyond me....
They failed to sort some out at launch (we had many of the same question asked on here) so I'm not actually surprised.
Especially considering the incorrect apn information that was given to Toby to post on here recently.....?
on 27-11-2014 11:30
on 27-11-2014 11:30
on 27-11-2014 14:44
on 27-11-2014 14:44
The advice is nothing short of shocking in all honesty...