no sim no service

[cmgs]

hi, my phone is saying no sim no service, which is weird as i've had it two years and nothing's changed!! anyone have any ideas? its not even as if i can get the back off itt to mess around with it...i'm the least tecchy person in the world!!!

million thanks in advance

[Bambino]

@cmgs Have you tried turning the phone off and back on again?

If you can't get the sim out to try to clean it, you'll have to take it into an O2 store and ask them to do it. If that doesn't work, they can give you a new sim and swap it with all your details while you wait. Sim swaps can take up to 24 hours, but they're usually much quicker, and you should be up and running again within an hour.

[MI5]

@cmgs Most likely a sim failure and any o2 shop will give you a free replacement to try but also look through the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[cmgs · Accepted solution]

Thanks for your suggestions... I've been to the O2 shop and it seems the ariel is broken and I need to upgrade to a new phone!...

[MI5]

@cmgs
So your sim works OK in another phone (this will confirm your phone is at fault)?