Solved: new phone ordered!!!

Anonymous · ‎13-01-2015

if i dont recevie my phone in the 1-2 days that was promised..is there anything i can do??

many thanks

MI5 · ‎13-01-2015

It is still O2's responsibility until you receive it.
Don't let CS fob you off with excuses.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎13-01-2015

Yes.

When did it say it was due ?

You should get some communication fromo2 and check in your http://www.o2.co.uk/myo2

If it's delayed or out of stock you could cancel and upgrade in store after the cancellation has gone through.

Or opt for click and collect and pick it up from your nearest store but that has to be chosen at the first stages of the online order.

MI5 · ‎13-01-2015

Contact details for CS here http://www.o2.co.uk/contactus
They can help you track your order if you are new to O2 and don't have your My O2 set up yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-01-2015

i ordered the click and collect..and was told today by one guru that it had been delivered to the store yesterday...so off i went to collect only to be told the store has not got it...so i phone customer servives and they told me i was given the wrong information..but if its not they today..tomorrow will be the 3rd day!!

Anonymous · ‎13-01-2015

Good point MI5

😄

Some official info on Tracking here -> http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Anonymous · ‎13-01-2015

@Anonymous wrote:
i ordered the click and collect..and was told today by one guru that it had been delivered to the store yesterday...so off i went to collect only to be told the store has not got it...so i phone customer servives and they told me i was given the wrong information..but if its not they today..tomorrow will be the 3rd day!!

Some info on Click and Collect -> http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New%2CKB=Companion%2Cquestion%3Dref%28user%29%3Astr%28Mobile%29%2CCASE%3D51243

Anonymous · ‎13-01-2015

they wont help because they say its been dispatched and its out of there hands now

MI5 · ‎13-01-2015

We can't tell you anymore than CS can.
Ask them to find your phone for you mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-01-2015

As per the link on click and collect check your email address you gave and any spam folders for the notification which you need to take to the O2 store you've chosen to collect from.

It says 'usually' Two days but it can depend on couriers and stocking levels possibly.

Anonymous · ‎13-01-2015

ok thanks anyway!!

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