Given a Business Tariff When Personal Tariff appears to be a better deal?

[Anonymous]

I purchased a phone on Saturday and the person who served me said she'd set me up a sim only contract.

But she gave me a business contract, the £11.67 one here:  https://businessshop.o2.co.uk/O2BusinessShopMobileTariffLanding?so=SIM%20ONLY;Simplicity

She said including VAT it would be £14.

I've done research since and there is a personal sim only tarriff that only costs £11 and basically gives the same allowance (500mins/mb and unlimited texts, 4G ready etc).

I'm only using it for personal use so I don't know why she's given me a business contract? She just said something about it being a better deal? 

I'm not sure how to feel about this. Have I kind of been tricked into a more expensive contract than I needed?

[Bambino · Accepted solution]

You're within the time frame to change your mind. Use this link to speak to Customer Service.

http://www.o2.co.uk/contactus

I'm not 100% sure if you would have to go back into the store where you were sold the contract, or if you can do it over the phone, but if you call, they'll be able to tell you. 

[Cleoriff]

I also have no idea why you have been given a business contract if you are just wanting a contract for yourself and you aren't running a business? Follow @Bambino 's advice and get it swapped.

[Anonymous]

I will do. It's stressing me out the more I think about. It was innapropriate to give me a business contract. I never asked for one and I'm not involved with a business in anyway. She didn't give me a choice.

[Anonymous]

We've heard of this happening to people previously who have been set up on a business tariff when a consumer monthly tariff would be more suited !

As said you should be in the change of mind period for them to void that one, perform another Credit Check and place you on a more appropriate Tariff type.

It's always key imo to carry out as much homework as possible before signing on the dotted line.

Good luck and perhaps let us know how you get on.

[MI5]

Don't panic - You have 14 days to cancel and change but bear in mind another credit check so quickly could deliver negative results so I would leave it at least 7 days before trying again.

[Anonymous]

I don't have a working phone right now so I was stuck with trying to get some initial information via live-chat (to give me some idea of how to move forward). I explained my problem but was first offered a long list of the 'benefits of a business contract' which I understand they had to try but few of those benefits were of use to me personally and the ones that were I could get on a personal contract.

He did offer to transfer my number to consumer then and there. I asked what personal tariffs he could transfer me to but he said he could not discuss those with me as he is part of the business team so I asked to be transferred to the consumer team. 

He also said:

The consumer team will let you know the consumer deals and if you like the deals then you'll need to take a consumer contract along with the consumer temporary number and once the number is active the you can contact us and we will arrange for the number to be transferred to the consumer platform.

So then I had a chat with a member of the consumer team and she said she can help me get the £11 deal I mentioned in my initial post. So she took some details and then stayed with me while I ordered the new one online. She says when it arrives I should contact them again and they will transfer me and my number to the consumer contract and at that point my business one will cancel. I'll get charged at the business rate for the days that contract is active.

This was my first time taking out a contract and hopefully I've learned a few lessons from it! (Mostly to go away and do research on what has been offered and compare it with everything else and make sure they giving you what you want and need, etc.)

I'll pop back once more lately just to confirm the contract transfer goes smoothly.

[Anonymous]

Although she did not give me the  consumer temporary number. So... I guess there is technically a way to stop my business contract sooner than the transfer that I wasn't offered with the second operative?

[MI5]

Well done for sorting that out but I would remove the phone number from your post to prevent getting spammed.

[Anonymous]

Oh yes! Thank you for spotting that!