Hi @Louise26
This is a customer community, and is open to everyone so please edit your phone number out of your post (click the down arrow above the date/time you posted).
It could be one of o2's trusted partners, but you should have some documents confirming it.
Have you been in touch with o2 to ask about it?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
