Hi,
Does anyone have a alternate way of contacting customer services that is not the phone, and might lead to a clear answer?After about 10 calls, and still no solution to the below I am losing patience.
Long story short, I ordered an upgrade in late May which was returned immediately. After over a month of chasing and being sent in circles around departments, I was told it was cancelled and I was free to transfer number elsewhere. This appeared to be confirmed by the text to INFO saying no charges to leave the network.
I then received an enforcement notice after leaving for the handset I don't have, contrary to the details on the INFO/PAC messages. A number of further calls later I was told last week "the cancellation is successful, nothing else will be charged". At every stage I have been told it can't be put in writing for some reason.
Today I have had a final bill, again demanding the full payment, so it does not seem to be cancelled.
The whole process is hopeless, no one wants to take responsibility and I am reaching the point of contacting the ombudsman as calling O2 seems to be a complete waste of time.
Thanks
